Return and refund

The right of withdrawal

In accordance with the law, the consumer has the right to notify the seller that they no longer want their purchase, without penalty and without giving any reason, within 14 calendar days from the day following the delivery day of the product (art. VI.47, § 1, of the Code of Economic Law).

Products must be returned in their original packaging, undamaged, accompanied by all their accessories and the original delivery note. Products returned this way must not have been unpacked, unsealed or used in any way. Incomplete, damaged or soiled goods will not be taken back. In the event of returns, the shipping costs shall be borne by the purchaser. 

For more information on this subject, please consult our General Terms and Conditions of Sale. 

Here is the link to the withdrawal form to be filled in and sent back to us by email (yvoir@fraipont.be) or by post: Download the withdrawal form

Back

If this one presents a production defect, we invite you to contact us by e-mail at yvoir@fraipont.be so that we can find a solution. In order to save time, we kindly ask you to attach photos. 

Reimbursement

Refunds are made within two working days of receipt of the package. We will keep you informed of the status of the refund.